Política de devoluciones y reembolsos

How is the refund system?

If the product is defective or has been damaged during transport:

In the event that the product is defective, the BUYER can return it with all its accessories, Arranz Astasio assuming the shipping costs generated by the delivery of the product and its return. Arranz Astasio will proceed to resend the repaired or replaced product, completely free of charge. 

If the product has been damaged during transport, the BUYER must notify us within a maximum period of 24 hours from receipt of the product and note the incident on the carrier's delivery note. When receiving the order, before opening the package, the BUYER must verify that the packaging is in good condition.

If the BUYER notices any anomaly before opening the product, please do not open the seal or the packaging of the same. Arranz Astasio will make its transport company available to the BUYER for the removal of the merchandise, free of charge.

If the BUYER wishes to return the merchandise with a transport company other than the one proposed by Arranz Astasio, and the transport company selected by the buyer offers higher rates, the buyer will assume the difference in transport cost.

If the product does not arrive at its destination:

Arranz Astasio will proceed to the full refund of the money to the BUYER. To do this, the BUYER must contact Arranz Astasio via email hola@arranzastasio.com  or through the contact form that Arranz Astasio has established in his file, to process the return of the order.

In the event that the BUYER has returned a product based on an alleged defect or error in the merchandise, and it is finally determined that there is no such defect or error, the return costs will be borne by the BUYER.

How to apply the right to cancel the purchase exercised?

The BUYER may also exercise their right of withdrawal within a maximum period of fourteen (14) calendar days from receipt.

The refund of the amount of the purchase will be made once the condition of the merchandise has been verified and will be made through the same means of payment used for the payment of the order and, in any case, within a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Arranz Astasio who manages the collection of the item.

In the event that the buyer returns the item through a transport company of his choice, the period of 14 days will begin to compute from the time that Arranz Astasio has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the article.

The BUYER shall assume the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish its nature, its characteristics or its operation. In this sense, Arranz Astasio will analyze the state of the product with respect to which the right of withdrawal has been exercised, and in the corresponding cases, it will reliably communicate to the Buyer the existence and amount of this depreciation in the price of the product, justifying in any case on objective and verifiable criteria.

The right of withdrawal will not be applicable to contracts that refer to:

a. The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.
b. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d. The supply of goods that can deteriorate or expire quickly.
e. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f. The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.

The return costs derived from the exercise of the right of withdrawal, will be borne by the BUYER.

The BUYER may exercise their right of withdrawal by sending their request by email to hola@arranzastasio.com or through the following form that we make available to them.

To the attention of Irene Arranz Astasio

Dear Mrs.:
I am contacting you to inform you of my wish to withdraw from the sales contract for the following service:

    • Order or invoice number:
    • Order placed on the day:
    • Name and surname of the consumer or user:
    • Address of the consumer or user:
    • Signature of the consumer or user (only if this form is submitted in PDF format)
    • Date:

What is the warranty policy?

The products that we offer at Arranz Astasio are guaranteed at a national level, against manufacturing defects for two years from the date of delivery. The warranty does not include damage caused by misuse or normal wear.

Repair and replacement will be free for the consumer and user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

Unless proven otherwise, it will be understood that the products are in accordance with the purchase provided that they meet all the requirements that are expressed below:

a) They conform to the description made by the Arranz Astasio and possess the qualities of the product that the Arranz Astasio has provided in the form of a sample or model.
b) They are suitable for the uses to which products of the same type are ordinarily destined.
c) Present the usual quality and features of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.


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